1. How can I track my order?

Once your order is confirmed, you will receive a tracking number via email or SMS. Use this number to track your order on our website under the "Track Order" section.

2. What is Hiacart's return policy?

We offer a 7-day money-back guarantee for all eligible items. Products must be unused, in their original packaging, and accompanied by proof of purchase.

3. How does shopping with Hiacart support charity?

80% of our revenue goes directly to the HIAN Charity Foundation to fund education, healthcare, and other vital programs for vulnerable communities.

4. What payment methods do you accept?

We accept secure payments via mobile money, debit/credit cards, and Cash On Delivery. 

5. Where does Hiacart deliver?

We currently deliver only across Uganda and are working on expanding to other regions soon.

6. How long does delivery take?

Delivery typically takes 1-2 days, depending on your location.

7. Can I cancel my order?

Yes, orders can be canceled before they are shipped. Please contact our support Team On 0200918745 immediately to request cancellation.

8. How do I return or exchange an item?

To initiate a return or exchange, contact our support team On 0200918745 with your order details. They will guide you through the process.

9. How do I contact customer service?

You can reach our support team via email at support@hiacart.com, phone 0200918745, or the Support Ticket feature on our website for registered users Click: https://hiacart.com/ticket/new to create a support ticket, First register or login.

10. Is my payment information secure?

Yes, we prioritize your security and use advanced encryption technology to ensure your payment information is safe.